JOB OVERVIEW職位概述
? Answer incoming phone calls primarily from external callers in a timely and professional manner that reflects highly on the hotel and brand.
主要負(fù)責(zé)及時(shí)和用體現(xiàn)酒店和品牌的專業(yè)態(tài)度接聽(tīng)從外部打入的電話。
At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
? Be charming by being approachable, having confidence and showing respect.
? Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
? Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
在洲際酒店及度假村®，我們希望賓客感覺(jué)風(fēng)格獨(dú)特、時(shí)尚現(xiàn)代和深入洞悉，這意味我們需要你：
? 親切、充滿自信、體現(xiàn)尊重來(lái)展現(xiàn)富有魅力的你。
? 理解和預(yù)測(cè)賓客的需要、做到細(xì)心周到、具主人翁精神、把事情辦好，保持專注當(dāng)下。
? 見(jiàn)多識(shí)廣、分享閱歷、展現(xiàn)你的風(fēng)格來(lái)創(chuàng)造令人感覺(jué)特別的時(shí)刻，做到令人難忘。
QUALIFICATIONS AND REQUIREMENTS任職要求
Required Skills 技能要求
? Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
擁有在與他人交往時(shí)大多數(shù)時(shí)間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。
? Able to read and write English
能夠讀寫(xiě)英語(yǔ)
? Proficient in the use of Front Office System
熟練使用前臺(tái)系統(tǒng)
Qualifications 學(xué)歷
? High School or Vocational Certificate in Business Management, Business Study or equivalent
具有高中或商業(yè)管理，商務(wù)或相關(guān)的專業(yè)證書(shū)。
Experience 經(jīng)驗(yàn)
? 1 year experience in customer service or switchboard operator.
擁有1年賓客服務(wù)或電話總機(jī)的工作經(jīng)驗(yàn)。
聯(lián)系我時(shí)，請(qǐng)說(shuō)是在云南招聘網(wǎng)上看到的，謝謝！