· Monitor VIP Reception Lounge’s personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
· 監(jiān)督貴賓接待廳工作人員，以確保來賓始終得到禮貌接待及充分的注意和重視，由此實(shí)現(xiàn)**大的客人滿意度
· Inspects all VIP rooms prior to arrival
· 在貴賓到達(dá)前對貴賓房進(jìn)行檢查
· Greet VIP guests personally
· 親自迎接貴賓
· Liaise with other departments and necessary outside contracts to ensure excellent service delivery
· 與其它部門和必要的外部承包商聯(lián)系，以確保提供高質(zhì)量的服務(wù)
· Oversee maintenance of efficient repeat guest history system
· 對高效的常客客史檔案系統(tǒng)維護(hù)實(shí)施監(jiān)管
· Promote Inter-Hotel sales and in-house facilities
· 促進(jìn)店際銷售及完善內(nèi)部設(shè)施
· Perform such functions as to include but not be limited to:
· 行使下列功能，包括但不僅限于：
· Prepare welcome letters for IHG Rewards Club Platinum Elite member & VIP guests
向優(yōu)悅會白金卡菁英會員和常客致歡迎信
· Solicitation of IHG Rewards Club applications
發(fā)展優(yōu)悅會會員
· Attending to special requests by guests
回應(yīng)客人提出的特別要求
· Develop and implement guest telephone contact systems
· 開發(fā)和應(yīng)用客人電話聯(lián)系系統(tǒng)
· Handle guest complaints and refer them as necessary, follows up on corrective action
· 處理客人投訴，如有必要則將其提交給有關(guān)部門，并對糾正措施進(jìn)行跟進(jìn)
· Compile, analysis and control VIP Reception Lounge’ costs
· 對貴賓接待廳部門的成本情況進(jìn)行編寫、分析和控制
· Schedule and attend regular IHG Rewards Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery
· 計(jì)劃并參加優(yōu)悅會和貴賓的定期雞尾酒會和社會活動，以便進(jìn)一步提高服務(wù)質(zhì)量
· Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
· 查閱來客單，檢查對客人和貴賓的房間分配情況、各類設(shè)施情況以及特別申請
· Prepare requisitions for amenities on a timely basis
· 及時(shí)準(zhǔn)備設(shè)備使用申請
Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
評估所有員工的外在形象、守紀(jì)情況和工作效率并進(jìn)行直接監(jiān)管，如有必要，可采取直接的糾正措施
· Organize and conduct regular meeting for all VIP Reception Lounge’s staff to facilitate communications and smooth operations
· 組織和召開貴賓接待廳全體人員參加的會議，以加強(qiáng)交流和保證業(yè)務(wù)的順利進(jìn)行
· Prepare efficient work schedule for VIP
聯(lián)系我時(shí)，請說是在云南招聘網(wǎng)上看到的，謝謝！